Hello Park - Main

Часто задаваемые вопросы

• How do I get to Park?

  Our address is Cra. 65 # 11-50, Bogotá, Colombia

• How much does it cost?

  You can find out more in the Prices section on the main page. Please note that on holidays, weekend rates apply.

• Are there discounts?

  Discounts are offered to families with multiple children and children with disabilities (after presenting the necessary identification). In addition, our park has special offers for groups.

• Can I buy a Gift Certificate?

  Yes! A Gift Certificate for our park is an excellent gift for any holiday. We have Certificates for amounts of your choice that can be used to pay for any services we offer, as well as Certificates for visits to our park. Certificates can be purchased at the park’s reception desk.

• How many people can accompany a child?

  Children under age 6 must be accompanied by adults. One chaperone can enter free of charge, while other chaperones must purchase an Adult Ticket. Adults with children over age 6 can visit by purchasing an Adult Ticket. Adult Tickets are tied to the corresponding Child Ticket’s time slot, and when that Child Ticket is extended, they are extended free of charge.

• Can I visit your park with a group of children (groups from kindergartens, school groups, camp groups)?

  We have special offers for group visits. We can also work with legal entities through contracts and bank payments.

• What should I bring with me?

  You’ll need two things when coming to our park: cotton socks and a good mood! You can buy these socks at our souvenir shop. Indoor shoes are not used at our park. All guests must wear (cotton) socks to ensure comfort and cleanliness.

• Can I leave my child at the park and go shopping?

  Yes: if your child is over the age of 6, you can leave them with us, and we’ll make sure to take care of them. If your child is under age 6 but over age 3, you can use our Babysitter service—talk to the park staff for information and prices for this service.
  But remember: you are responsible for your child!

• Can I hold a child’s birthday party at the park?

  We know for certain that a child’s celebration will make them and their parents happy! That’s why we’re ready to take care of decorations, table settings, a celebratory lunch, entertainment services and everything else! We’ve prepared special package offers so that you can easily organize the best celebration possible at our park. You can find out more about these package offers on the Celebrations page.

• What services does your park offer for children’s birthday parties?

  We offer: Party rooms, a celebratory lunch, a cake catalog and candy bar, show programs, costumed entertainers, interactive quests, masterclasses, photo sessions and costume makeup. All the services that we and our partners offer are provided by professionals.

• How can I order a party?

  Contact us however is easiest for you: fill out the form on our site, call our park’s phone number or write to us in WhatsApp. Our staff will answer all your questions and help you set up your event.

• Can I bring my own cake, food and drinks to your park?

  You can order a cake, food and drinks in our park. We also have our “My Own Cake” service, where you can bring and eat your own cake at the park for a small Sweet Fee! We want to ensure our guests’ health, so we ask that you bring a receipt for the cake and that it be in its original packaging, with a visible production date and shelf life. You may not bring your own food or drink into the park!