Hello Park - Privacy Policy

Privacy Policy

This policy explains what personal data Hello Park collects — on this website and in the park — why we need it, and what you can ask us to do with it. It concerns the park whose details are at the bottom of this page.

1. What we collect

We only collect what we actually need:

• When you fill in a form on the site — your name, phone number, e‑mail, the date you would like to visit, and anything else you choose to write in the message.
• When you book a party, an event or a group visit — the same, plus the details of the booking.
• When you simply use the site — the technical data your browser sends: IP address, device and browser type, the pages you opened, and the cookie identifiers of the analytics services we use.

We do not ask for identity documents, payment card numbers or health data through this website.

2. Why we use it

• to call or write back about your enquiry or booking;
• to provide the service you asked for and to agree the details with you;
• to answer complaints and requests;
• to see how the site is used, so that we can make it better;
• to send news and offers — only if you agreed to receive them, and only until you tell us to stop.

We do not sell your data, and we do not use it to make automated decisions about you.

3. On what basis

We process your data because you gave it to us knowingly and asked us to get in touch — that is, with your consent — and because we need it to provide the service you requested. You may withdraw your consent at any time (see section 6).

4. Who else sees it

• the staff of the park you contacted, and only those who need the data for their work;
• the services that help us run the site and handle enquiries: hosting, e‑mail delivery, the CRM system, web analytics;
• state authorities, where the law of the country in which the park operates requires it.

Everyone who handles your data on our behalf is bound to keep it confidential and to use it only for the task we gave them.

5. How long we keep it

Enquiries and bookings are kept while we are working with you and for as long as local law requires such records to be kept; after that we delete them or strip them of anything that identifies you. Analytics data is kept in an aggregated form. If you ask us to delete your data, we delete it — unless we are legally obliged to keep it.

6. Your rights

You may at any time ask us to:

• tell you what data about you we hold and where we got it;
• correct it if it is wrong or out of date;
• delete it;
• stop using it for newsletters and offers;
• withdraw a consent you have given.

Write to contato@helloparksp.com.br from the address you gave us, or quote the phone number you left, so that we can find your record. We reply within 30 days. The data protection law of your country may give you further rights, including the right to complain to the supervisory authority there.

7. Cookies

The site uses cookies — small files your browser keeps. Some are needed for the site to work at all; others belong to the analytics services that count visits. You can delete cookies and block new ones in your browser settings: the site will keep working, though some things may become less convenient.

8. Children

The site is not intended for independent use by children — the forms are meant for parents and other adults, and we do not knowingly collect data from children. If you believe a child has sent us their data, write to contato@helloparksp.com.br and we will delete it.

9. Security

We keep your data on protected servers, limit access to the staff who need it, and review these measures regularly. No transmission over the internet can be guaranteed completely safe, so we cannot promise absolute security — but we treat it seriously.

10. Changes

We may update this policy. The current version is always on this page. Continuing to use the site after a change means that you accept the new version.

11. Contacts

• Operator:
• Address: Shopping SP Market, Av. das Nações Unidas, 22540 — Jurubatuba, São Paulo — SP, 04795-000, Brazil
• E‑mail: contato@helloparksp.com.br
• Website: https://hello-park.ru/saopaulo
• Version date: 1 August 2026